Frequently asked questions

Export Product Images is a Shopify app that bulk-exports your product images, videos and 3D models, and your Content > Files library, as one ZIP file.

Instead of saving files one by one, you filter your products, choose how files and folders are named (by SKU, barcode, product title and more), check a preview and download the original files. The app only reads your store, so nothing is changed or deleted.

Install Export Product Images, open Export product files, keep Include images ticked and press Preview files, then press Export files and download the ZIP when the job finishes.

Shopify itself has no bulk download button, and its product CSV export only holds image links. The app downloads the original files for you, in the background, and emails you when the ZIP is ready.

1. Install the app from the Shopify App Store.
2. Open Export product files and, if you want videos or 3D models, tick Include videos or Include 3D models.
3. Add filters if you need them (status, vendor, collection, creation date), then press Preview files.
4. Choose the file name format and folder name format, check the list, then press Export files.
5. Download the ZIP from the job page or from the email you receive.

The getting started guide walks through each screen.

No. The app only has permission to read your products, files and metaobjects, so it cannot edit or delete anything.

Removing a file in the preview only leaves it out of that export. The file stays in your store.

From products you can export images, videos and 3D models. From Content > Files you can export images, videos, 3D models and other files such as PDFs.

Images are included by default in a product export. Videos and 3D models are opt-in checkboxes, so existing exports stay the size you expect.

Yes. The app downloads the original files that Shopify holds, not resized thumbnails or compressed copies.

For videos and 3D models you get the file you uploaded, under its upload name.

No. A YouTube or Vimeo video in Shopify is only a link, so there is no file to download, and the app skips it.

Media that Shopify is still processing has no downloadable file yet and is skipped too. Export again once processing has finished.

Yes. Open Export content files to export the files in your Shopify admin's Content > Files section: images, videos, 3D models and other files such as PDFs.

This includes files that no product uses. You can filter by file type, upload date and where a file is used. See the Content > Files guide.

Yes, as a source of files. The ZIP holds your original images named by SKU or barcode, which is a convenient starting point for marketplace listings. The App Store lists Amazon under Works with.

The app does not publish to marketplaces itself. It gives you the files.

Yes. Filter by status (active, draft or archived), vendor, collection and creation date. You can also export only the main product image of each product, or only products with stock.

Type the exact vendor name. Vendor names that contain a comma, like Omega, Swatch, work too.

Open Export product files, choose the collection or type the vendor name, and press Preview files. Only the files of matching products are listed and exported.

You can combine a collection with a vendor, a status and a creation date range to narrow the export further.

Yes. Filter Content > Files by file type and upload date, and by reference: all files, files used in products, files used by metaobjects (all, or one metaobject type), or files not used anywhere.

Yes. The preview lists every file with its product, SKU, barcode, stock and final file name. Click the X next to a file to leave it out.

Files you remove in the preview do not count toward your plan.

Product files can keep the original name or be named by SKU, barcode, variant ID, product title or product handle, mostly with the image position added. For example, the SKU_position format names the first image of SKU TSHIRT-BLK-M as TSHIRT-BLK-M_1.jpg.

If a product has no SKU or barcode, its files keep their original names. Content files use the original name or the alt text. The full list is in the file names and folders guide.

Yes. Choose SKU_position (TSHIRT-BLK-M_1.jpg, TSHIRT-BLK-M_2.jpg) or SKU as the file name format. The preview shows every final name before you export.

Each image takes the SKU of the variant it is assigned to. Images not assigned to a variant take the SKU of the product's first variant.

Yes. Product files can go in one folder per product, named by product title, handle or ID, in folders named by SKU, or all in one folder. Content files can be grouped by file type or by upload month (YYYY-MM), or kept in one folder.

The app numbers them so nothing is overwritten, for example name.jpg and name__(2).jpg, and the preview shows a notice.

A file that is attached to several products is exported once per product folder when you use product folders, and once in a single folder.

It depends on how many files you export and how large they are. Exports run in the background, so you can close the app and come back later.

The job page shows progress, and you get an email when the export is done. Paid plans have priority in the export queue.

There is no limit on the number of products. One ZIP file can hold up to 160 GB. Your plan sets how many files you can export per month.

When the export finishes, the Download button on the job page becomes active, and the same download link is emailed to your store's email address.

Seven days. After that, start a new export for the same files. The ZIP file itself is deleted automatically after 30 days.

The app retries, and a download that is interrupted resumes from where it stopped. If a file still fails, the export continues without it, the job log lists the file and the job status shows finished with errors.

Files that could not be exported do not count toward your plan.

Yes. The free plan lets you export 100 files per month, with every feature and unlimited previews. There is no credit card and no trial period to remember.

It is free for 100 files per month. Paid plans are Starter at $29 (1,000 files per month), Advanced at $69 (10,000 files per month) and Premium at $99 (unlimited files). Shopify bills paid plans every 30 days.

Every plan includes every feature. Paid plans add priority in the export queue.

Every file added to a ZIP file counts as one: an image, a video, a 3D model or a content file. Exporting the same file again counts again.

Previews, files you remove in the preview and downloads that failed do not count. Your balance resets every month.

The export stops at the limit, and the ZIP contains the files exported up to that point. Upgrade on the Plans page to continue, or wait for your monthly reset.

Yes, any time on the Plans page. If you move from a paid plan to the free plan, the paid plan stays active until the end of the current billing period.

Use the live chat in the bottom right corner of the app, or email support@craftshift.com. Our team is in Europe (Central European Time) and answers every message.

Yes, with our sister app Smart Bulk Image Upload. Export your files here, edit or rename them, then upload them back and match them to products by SKU, barcode or title.

The two apps list each other under Works with on the Shopify App Store. Read the export and re-upload guide.

Read access to your products, files and metaobjects, plus your store owner and staff details as listed on the App Store. It does not write to your store.

If the Content > Files export asks for new permissions the first time you open it, approve them in the Shopify admin.