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Contact us

Questions before you install, help with a large export, or a feature request: we read and answer every message.

Live chat in the app

The fastest way to reach us. Open the app and start a chat from the bottom right corner.

Install on Shopify

Email

Write to us any time. Our team is in Europe, so replies may land outside your working hours.

support@craftshift.com

Documentation

Step-by-step guides for filters, file names, folders and troubleshooting.

Open the docs

Reporting an export problem?

Include these and we can usually answer in one reply:

  • Your store domain (your-store.myshopify.com)
  • Whether it was a product export or a Content > Files export
  • The filters and file name format you used
  • Roughly when you ran the export, or the job number from the app

Company

Craftshift
Letterhout, 1507 EG Zaandam, Netherlands

support@craftshift.com

craftshift.com